Senior User Experience Researcher | Job ID: 1752

Date Posted:
September 23, 2022

Job Title: Senior UX Researcher 

Job ID#: 1752

Job Description:

Fully Remote, Senior UX Researcher for a payment processing and information management financial company. 5+ years in a true researcher role.  

Required Skills:

  • Partner closely with Design, Product, and Engineering leaders to drive product strategy and ensure product excellence.
  • Provide a user-focused point-of-view in product discussions, design reviews, and strategic research planning.
  • Understand and incorporate technical and business requirements into research.
  • Create and execute on a UX research strategy, including identifying new opportunities for high-impact research.
  • Own and craft a research roadmap, working closely with key leaders to ensure research efforts are aligned with priorities.
  • Employ research methods to obtain insights about our users' behaviors and attitudes, and develop recommendations in collaboration with product and design teams.
  • Advocate for research findings to diverse audiences through written reports, verbal presentations, and other methods you identify to be most effective.
  • Provide guidance and training on research tools and techniques to facilitate self-serve UX research.
  • Mentor other researchers on strategy and craft, and maintain our team's high standard of work.

About you

  • 5+ years of hands-on experience designing and conducting user research that's made a strong impact.
  • We expect to hear stories of how your research influenced product roadmaps and informed design decisions.
  • Experience designing and leading generative and evaluative research using a range of techniques (e.g. remote and in-person interviews, usability testing, concept testing, workshops, journey mapping, surveys) along with the knowledge of when, why and how to apply them.
  • Strong written and verbal communication skills that influence and inspire change.
  • You know how to analyze qualitative data, synthesize into a coherent and truthful story, and how to create effective ways of sharing your insights so they resonate and are impactful across diverse audiences.
  • A collaborative mindset, with experience working across teams and forging partnerships.
  • A passion to build user-focused products that solve important problems.

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